Ask A Question
Ask your question by entering it here, or choose from the list of frequently asked questions below:
When will I receive my refund?
Once we have received your item at our warehouse we will process your return within 72 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.
If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.
- What do I do if I have not received my order?
- What are the Terms and Conditions of the 'Your Opinion Matters' prize draw?
- What is the Pre Order Price Promise?
- What is your pricing policy?
- How do I search for offers?